Dealing with Conflict [1998]
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Excerpt: Knowing and affirming something empowers you. This we have given in the past. And when you recognize specifically what it is that are the two differing points, the two viewpoints which are in opposition with one another, then you have made the first and, perhaps, major step forward in dealing with conflicts.
Knowing specifically what it is that is in conflict—not generally, not categorically, but specifically—this, then, becomes a tool with which you can shape an understanding of the situation and begin the process of empowering yourself to deal with it.
